Terms of service

Crystalicious is operated in India by Akaame Export Private Limited.

Last updated: 1 October 2026

These Terms of Service ("Terms") apply to your use of crystalicious.shop (including when accessed via in.crystalicious.co) and to every order you place on it. In these Terms, "Crystalicious", "we", "us" and "our" mean Akaame Export Private Limited, and "you" means anyone who visits the website or places an order. The Crystalicious UAE store (crystalicious.co) has its own terms.

By using the website or placing an order, you agree to these Terms and to our Shipping Policy, Return, Exchange & Refund Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the website.

1. Who can buy

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the website only with the involvement of a parent or guardian. Products are sold for personal use, and we may decline orders that appear to be placed for resale.

2. Your account

You are responsible for keeping your account details accurate, keeping your login secure, and for activity on your account. Tell us straight away if you think someone else has used it. We may suspend or close accounts that breach these Terms.

3. Our products

Our footwear and bags are handcrafted. Minor variations in stone placement, embroidery, finish and colour shade, including differences caused by your screen, are a natural part of handcrafting and are not defects (Section 5 of our Return, Exchange & Refund Policy). We describe and photograph every product as accurately as we can. Please use the Size Guide on each product page to choose your size.

4. Prices and taxes

• Prices are in Indian Rupees (₹) and include GST.
• Shipping and any Cash on Delivery charges are shown at checkout before you pay. See our Shipping Policy.
• Prices may change at any time. A price change does not affect an order we have already accepted.
• If a product is listed at an incorrect price or with an incorrect description because of an error, we may cancel the order before dispatch.

5. Orders

The order confirmation we email after checkout means we have received your order. Your order is accepted when we dispatch it. We may decline or cancel an order before dispatch if:

• the product is out of stock or cannot be made
• a price or description error affects the order
• your pin code is not serviceable
• we suspect fraud or misuse of an offer
• a Cash on Delivery order cannot be confirmed

If we cancel your order, or you cancel it before dispatch, you will receive store credit for any amount paid, as set out in Section 11 of our Return, Exchange & Refund Policy.

6. Payment

You can pay using the methods shown at checkout, which may include cards, UPI, net banking, wallets and Cash on Delivery. Online payments are processed by our payment partners. We never receive or store your full card number, CVV, UPI PIN or net banking password.

7. Discount codes and offers

• Discount codes cannot be combined unless the offer says so.
• First-order welcome codes, such as WELCOME15, can be used once per customer, on a first order only.
• Codes have no cash value and may expire or be withdrawn at any time.
• We may cancel orders that misuse a code, for example through multiple accounts.

A first-order welcome discount does not make a product final sale (Section 3 of our Return, Exchange & Refund Policy).

8. Credit notes, store credit and gift cards

Credit notes and store credit are issued and redeemed as set out in Section 9 of our Return, Exchange & Refund Policy: they are valid for 90 days, can be used only on this store, and cannot be converted to cash. Gift cards are final sale, can be used only on this store, and cannot be exchanged for cash.

9. Reviews and content you share

When you post a review, photo or video of a product on our website, you confirm that it is your own and give us a free, non-exclusive licence to show it on our website and social media. Please do not post anything unlawful, offensive or misleading. We may remove any content at our discretion. We will ask your permission before using photos you post elsewhere, such as on Instagram.

10. Intellectual property

The Crystalicious name and logo, our product designs, and the photographs, videos and text on this website belong to Akaame Export Private Limited or are used with permission. You may not copy, reproduce or use them for any commercial purpose without our written consent.

11. Using the website

You agree not to misuse the website, including by using it for anything unlawful or fraudulent, copying or scraping content or prices with automated tools, trying to gain unauthorised access to our systems, introducing viruses or harmful code, or creating multiple accounts to misuse offers.

12. Third-party services

Payments, deliveries and some messages are handled by third parties such as payment gateways, courier partners and WhatsApp. Their own terms and privacy policies also apply. Links to other websites are provided for convenience, and we are not responsible for their content.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.

14. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural calamities, epidemics, strikes or government-imposed restrictions.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, any dispute will be subject to the jurisdiction of the courts at Mumbai, Maharashtra. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

16. Grievance redressal

Our Grievance Officer's name and contact details are published on our Contact information page. Every complaint is acknowledged within 48 hours with a ticket number and resolved within one month of receipt.

17. Changes to these Terms

We may update these Terms from time to time. The version published on our website when you placed your order applies to that order.

18. Contact us

Email: support@crystalicious.co
Phone / WhatsApp: +91 98191 65927
Hours: 10 am – 6 pm, Monday to Saturday, excluding public holidays

Full seller details, including our registered office, CIN and GSTIN, are on our Contact information page.