Shipping policy
Crystalicious is operated in India by Akaame Export Private Limited.
Last updated: 1 October 2026
This policy applies to all orders placed on crystalicious.shop (including when accessed via in.crystalicious.co) and delivered within India. Orders placed on the Crystalicious UAE store (crystalicious.co) follow that store's shipping policy.
1. Where we deliver
We deliver to addresses within India only, through our courier partners. If your pin code is not serviceable, we will let you know before dispatch and cancel the order as set out in Section 11 of our Return, Exchange & Refund Policy.
2. Dispatch and delivery times
- Dispatch: every order is quality-checked and dispatched within [2] working days of being placed. Cash on Delivery orders are dispatched once confirmed.
- Delivery: most orders arrive within [3–7] working days of dispatch, depending on your location.
- Customised products: dispatched within the time shown on the product page, or the time we confirm with you when you order.
Working days are Monday to Saturday, excluding public holidays. During sales and festive periods, dispatch can take a little longer.
3. Shipping charges
- Delivery is free on orders of ₹2,999 and above.
- Orders below ₹2,999 carry a standard shipping charge of [₹ AMOUNT].
- Any Cash on Delivery charge is shown at checkout before you place your order.
The standard shipping charge is also the amount deducted from a credit note on a change-of-mind return, even if your order was shipped free (Section 9 of our Return, Exchange & Refund Policy).
All prices on our website are in Indian Rupees and include GST. No further taxes or duties are charged on delivery within India.
4. Cash on Delivery
Cash on Delivery is available on serviceable pin codes across India. We may call or message you to confirm a Cash on Delivery order before dispatch, and may cancel an order we cannot confirm. We may also restrict Cash on Delivery as set out in Section 7 of our Return, Exchange & Refund Policy.
5. Tracking your order
When your order is dispatched, we email you a shipping confirmation with the courier's name and a tracking link.
6. Receiving your order
When you open your parcel, please record a continuous, unedited unboxing video, starting with the sealed package and the shipping label. The video is mandatory for any claim of missing items, wrong items or transit damage, which must be reported within 48 hours of delivery (Section 4 of our Return, Exchange & Refund Policy).
7. Undelivered and refused parcels
If a parcel comes back to us because the address or phone number was incorrect or incomplete, you could not be reached after repeated attempts, or the delivery was refused:
- Prepaid orders: we will contact you to re-ship the order, with the standard shipping charge payable again, or issue store credit for the amount paid less the standard shipping charge.
- Cash on Delivery orders: the order is cancelled, and we may restrict Cash on Delivery on your future orders.
This does not apply if you refused a parcel because its packaging was visibly damaged or tampered with and told us within 48 hours. We handle that as a damaged order under Section 4 of our Return, Exchange & Refund Policy.
8. Changing your delivery address
You can change your delivery address until your order is dispatched by emailing support@crystalicious.co or messaging us on WhatsApp at +91 98191 65927 with your order number. Once an order is dispatched, we cannot redirect it.
9. Delays and lost parcels
Delivery dates are estimates. If your order is delivered after the date communicated to you at checkout or in your shipping confirmation, you may return it within 7 days of delivery for store credit, and we will bear the return shipping cost (Section 4 of our Return, Exchange & Refund Policy). This does not apply where the delay was caused by events beyond our reasonable control, such as natural calamities, government-imposed restrictions or other force majeure events.
If the courier confirms that your parcel has been lost in transit, we will send a replacement (subject to stock availability) or issue store credit for the full amount paid.
10. Gift wrapping
Complimentary gift wrapping can be added from your bag before checkout.
11. Contact us
Email: support@crystalicious.co
Phone / WhatsApp: +91 98191 65927
Hours: 10 am – 6 pm, Monday to Saturday, excluding public holidays